On April 6, 2015, all new support cases must be opened using the Cisco Technical Assistance Center (TAC) by phone, web or email.
To open a TAC case online, you must have a Cisco.com user ID and contract number.
If you need assistance opening a case, call the Cisco TAC at 800-553-2447.
For instructions on creating a Cisco.com user ID and opening a support case by phone, email or online refer to the Technical Support Reference Guide.
Resources on support.sourcefire.com have transitioned to Cisco:
*These resources require a Cisco.com user ID. Register for a Cisco.com user ID today.
For the latest updates on transitioning to Cisco, visit the Service and Support for Sourcefire Acquisition website.