On April 6, 2015, all new support cases must be opened using the Cisco Technical Assistance Center (TAC) by phone, web or email.

To open a TAC case online, you must have a Cisco.com user ID and contract number.

If you need assistance opening a case, call the Cisco TAC at 800-553-2447.

For instructions on creating a Cisco.com user ID and opening a support case by phone, email or online refer to the Technical Support Reference Guide.

Resources on support.sourcefire.com have transitioned to Cisco:

*These resources require a Cisco.com user ID. Register for a Cisco.com user ID today.

For the latest updates on transitioning to Cisco, visit the Service and Support for Sourcefire Acquisition website.


Visit our Customer Center today to download the latest software releases, query our knowledge base, log a case, and more.

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