Policies

Sourcefire Education Policies for Instructor-led Courses 

Sourcefire accepts credit cards (Visa, MasterCard, and American Express) and company purchase orders that are accompanied by a signed Sourcefire sales order document. If you use a credit card, we will charge your card in U.S. currency when the order is received. Training credits and/or registrations must be used within six months from the date of acquisition or will result in forfeiture of class credits; tuition is nonrefundable. Pricing, registration terms, and conditions are subject to change without notice.

Substitution Policy
Student substitutions may be made at any time prior to the start of the class.

Cancellation Policy
Students may cancel a classroom registration without penalty by emailing Sourcefire services at least fifteen (15) business days prior to the start date of the course. Cancellations received within ten (10) business days of the start of the class will result in forfeiture of class credits; tuition is nonrefundable. Pricing, registration terms, and conditions are subject to change without notice. Students may use the Sourcefire Student Guarantee to reschedule a class within a six (6) month period (see the Sourcefire Guarantee at the bottom of the page).

No Show Policy
Failure to attend the course will be considered a “no show” and will result in forfeiture of class credits; tuition is nonrefundable.

Reimbursement Policy
If Sourcefire is forced to cancel a course for any reason, Sourcefire will provide as much advance notice as possible. Liability is limited to the course fee only.

Right of Dismissal
In order to maintain a classroom environment that is conducive to learning, Sourcefire reserves the right to dismiss a participant from any training course that acts inappropriately or disruptively to other participants or the instructor. In the case of dismissal, Sourcefire's liability will be limited to refunding course fees paid by the participant or participant's company. Sourcefire shall not be responsible for any consequential loss or inconvenience arising whatsoever.

Special Accommodations
Students with special needs should email Sourcefire services a minimum of ten (10) business days prior to class.

Sourcefire Education Policies for Onsite Courses

This offering is for customers that would like Sourcefire to deliver a standard onsite class at their location.

Customer Obligations

• Customer provides facility and desktops as per Sourcefire’s technical requirements
• Travel and expenses associated with onsite activity are additional and will be billed as incurred
• Training facility is available to the instructor one (1) day prior to the start of class and after business hours if necessary
• Fifteen (15) days prior to the start of class, a technical and/or logistical contact will provide the following to Sourcefire:
  • Names and email addresses of students attending training
  • Shipping address and point of contact to receive courseware manuals
  • Shipping address and technical contact to receive classroom image for virtual machine setup

 Sourcefire Obligations

• Sourcefire will provide class virtual machine image per technical requirements five (5) business days prior to the start of class
• Sourcefire will schedule courseware manuals to arrive at the customer’s site three (3) business days prior to the start of class
• Sourcefire will facilitate a conference call between the instructor and the customer’s technical contact five (5) business days prior to the start of class

Onsite Cancellation Policy
Cancellation or rescheduling of any services fifteen (15) business days prior to the effective start date, as mutually agreed to in writing by the parties, may incur a penalty up to 25% of the list price of the service purchased.

The Sourcefire Guarantee:
All guarantee policies apply to onsite classes. To utilize the Turnover and Student Guarantees, students must register for a scheduled public class.

• Student Guarantee: Students may retake the same class/version once within six (6) months of the original class attended at no extra charge. Student is responsible for bringing the original courseware manual or may contact Sourcefire services to purchase a new one.
• Turnover Guarantee: In cases where an employee leaves a company within sixty (60) days of the original Sourcefire class date, that company may enroll one additional employee in the same class/version within six (6) months of the original student's class at no extra charge. Student is responsible for bringing the original courseware manual or may contact Sourcefire services to purchase a new one.
• Certification Guarantee: If a student doesn’t pass the certification exam on the first attempt, they are guaranteed a second attempt within the original sixty (60) day subscription period.

Guarantees are subject to space, availability, require a 60-day prior notice, and must be from the same product release number/version. A supplementary charge for new student manuals will be assessed if the original manuals are not used by the returning or turnover student. An authorized letter, on company letterhead, is required from an authorized representative when a turnover guarantee is executed. All guarantees must be utilized in a Sourcefire training facility on the posted schedule dates.